what are the ttec engage products

", Marty Deghetto will retire from TTEC on November 2, 2020. We combine leading technology partnerships and the CX expertise to enable your success. From omnichannel to messaging to automation and CRM, weve gathered all of the best CX technology platforms in one place so it is easy for you to find the rightfit. Learn what we've learned from a resource 0000008134 00000 n To learn more about how TTEC is bringing humanity to the customer experience,visithttps://www.ttec.com/, contactLiesl Perez[emailprotected]+1.303.551.1417, Cision Distribution 888-776-0942 Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. specific challenges. About Us. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. Specifically, important factors that could cause our actual results to differ materially from those indicated in the forward looking statements include, among others, are risks related to our business operations and strategy, including our strategy execution in a competitive market; our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share; our dependance on 3rd parties for our cloud solutions; the impact of COVID-19 on our business and our clients' business; risks inherent in our rapid transition to a work from home environment; our ability to attract and retain qualified and skilled personnel at a price point that we can afford and our clients are willing to pay; our M&A activity, including our ability to identify, acquire and properly integrate acquired businesses in accordance with our strategy; the risks related to our technology, including cybersecurity, the reliability of our information technology infrastructure and our ability to consistently deliver uninterrupted service to our clients; the risk related to our international operations; the risks related to legal impacts on our operations, in particular rapidly changing laws that regulate our and our clients' business, such as data privacy and data protection laws and healthcare, financial and public sector specific regulations, our ability to comply with these laws timely, and cost of wage and hour litigation in the United States; and risks inherent in our equity structure including our controlling shareholder risk, and Delaware choice of dispute resolution risks. We make it a point to make sure all our employees feel valued and . abeN7 QkwUV $4=g^T`UU^BQYzrmE"qE5+zl^3d[ U]3 Z/_4 ^Qv"f&O61sK2 +u!c|n&j2W" NYDCJ$/ Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital. We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter. Privacy Policy. Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. We're here to help. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. These statements are based on the current beliefs and expectations of TTECHoldings, Inc.'s management and are subject to significant risks and uncertainties. Tuchman continues, "I'm more excited than ever about our business. READ THE CASE STUDY. Written by George Maybach for Fintel ->. The people, processes, and platforms to optimize your contact center. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services Third quarter 2021 GAAP revenue for TTEC Engage increased 6.3 percent to $442.6 million from $416.4 . Yes, I would like to receive marketing communications regarding Qualtrics products, services, and events. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via . 0000008629 00000 n A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. Privacy Policy. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. 0000003270 00000 n optimize CX. Customer experience technology and services company TTEC Holdings ( NASDAQ: TTEC) said Charles Koskovich has been appointed COO of the unit, TTEC Engage. Make them. What You'll Be Doing . TecHR Series TTEC Named #7 on Virtual Vocations' Top 25 Employer Partners for Remote Work in 2021. We have a high degree of confidence in our enhanced 2021 outlook, including the revenue and profitability split between first and second half of the year.". And, when that experience makes customers and employees happy, its an investment that sustains itself. TTECs end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients andTTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Capital expendituresare estimated to between 3.1 and 3.3 percent of revenue, of which approximately 60 percent is growth oriented. 0000025542 00000 n Extending our executive team with Shelly at the helm of TTEC Engage will amplify and accelerate our progress as we help our clients and their customers win in the experience economy. Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties and other factors that affect our business and may cause such differences as outlined in Item 1A. strategies for right now, Top customer service library that's as agile as weare. 0000016806 00000 n "wa =gf)`Fr3f$cF=:O>|:tOS*-}OR]C~a. 0000002238 00000 n 0000021593 00000 n To learn more visit us at https://www.ttec.com. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. Disconnected systems create disconnected customer experiences. 0000074192 00000 n 0000008022 00000 n 0000009922 00000 n "Our broad-based financial momentum is accelerating and for the fourth consecutive quarter we have delivered record financial results," commented Ken Tuchman, chairman and chief executive officer of TTEC. Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improvingCSAT. Understand your customers on a deeperlevel. Adjusted EBITDA was $326.6 Million or 13.4 Percent of Revenue. 0#{/%3 n%bSF}(73+w9pV3bx$8 pP!Iu!. 0000029878 00000 n For over 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. 0000194335 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. library that's as agile as we are. Humanify(R) @Home. News Mar 19, 2021. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. From omnichannel to messaging to automation and CRM, we've gathered all of the best CX technology platforms in one place so it is easy for you . 0000001450 00000 n _? 0000042702 00000 n TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. Yes, it is possible. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Our TTEC work from home team has 41 preferred residency states. 0000194413 00000 n 10 predictions shaping the evolution of customer and employee experience GET THE REPORT. "I'm thrilled to join TTEC at this pivotal time. Customer experiences, from marketing to sales and service, are now reflections of the brand. TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . 0000031554 00000 n From strategy to design to installation and ongoing support, our curated set of best-of-breed technologies will simplify your life and improve your customers'experiences. Complementing TTEC Digital is our TTEC Engage business, which handles millions of last-mile customer interactions on behalf of the world's leading brands. For 40 years, our business has been helping companies make their customers happy. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. 0000017236 00000 n Do Not Sell or Share My Personal Information. Founded in 1982, the company's 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. We use a blended contact centre training approach that combines AI-powered and live learning programs that improve speed-to-proficiency by up to 75% and employee NPS by as much as 18 points. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. Contribute ideas and improvements for software products . At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six . 0000007838 00000 n How do I operate more efficiently with automation. Want more insights every month, delivered to your inbox? from 8 AM - 9 PM ET. I'm excited to get started working with Ken and the team to accelerate growth in this next phase of TTEC's transformation.". What if we told you that you could deliver personalized customer experiences across every channel at scale? TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has . 0000074155 00000 n AI and automation trends, The ultimate sales conversion highlight reel, High-tech goes all-in on contact centercloud, Voice of the customer best 0000124950 00000 n Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. 0000006368 00000 n 0000163153 00000 n 28 44 Don't wish for happy customers. Revenue was $658.3 Million, up 7.5 Percent and 9.6 Percent on a Constant Currency Basis. Subscribe to TTEC's eNewsletter, Dialogue . Diluted share countfor the full year is estimated between 47.2 and 47.6 million. We combine leading technology partnerships and the CX expertise to enable your success. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. CE1Q 0000005907 00000 n Operating Income was $168.5 Million or 6.9 Percent of Revenue. "I am thrilled to welcome Shelly to the TTEC family. 0000001643 00000 n amazing customer 0000028000 00000 n Privacy Policy. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. . XC0-4.2I8(4%n*J,&MA?Lz=ZDbcH+G? There is nothing worse than a dumb bot. The company's 62,700 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. And disconnected customer experiences create unhappy customers. My first-hand experience is paramount to who I am professionally and personally," said Koskovich. When it comes to your customers, only the best technology will do. from 8 AM - 9 PM ET. One common statement about the company was that it does offer training experiences but wants all employees to learn in a tight timeframe. 0000156098 00000 n 0000005364 00000 n 0000042393 00000 n 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. 0000014537 00000 n Reduce cost and improve CX with recommendations from your front-line employees. s\AxA t8BAGPa}GP{tptptptptptptptptptpVf)Y,e"KRf)T,E2KZ_>(}>c4x= FOi4x= FOi|Es%tB}b[/]>608GW Y endstream endobj 47 0 obj <> endobj 48 0 obj <>stream Their brand equity and their financial success are now reliant upon their ability to rapidly modernize their technology, operations and processes to deliver a frictionless, personalized experience. The company's nearly 58,500 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Design and roadmap your digital transformation, Optimize CX with AI, RPA, and machine learning, Power your voice, chat, SMS text, and social media, Deliver CX excellence with our associates, One platform, one workforce, one experience, 10 predictions shaping the evolution of customer and employee experience. TTEC reports financial results for the following two business segments: TTEC Digital (Digital) and TTECEngage(Engage). Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. Xi"0`{7^ MYLr" Kt4Ci'L)`qB#1:GSHk8EV6.|*h@&z='^%A"4C&(i^'=;[\o^"AH:TU!7$>$V3_`V'uspEqb ~l?e% The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. 0000037328 00000 n And, one that helps you predict what will happen in the future. Get the agile tools to transform your total experienceone stage at a time. OT8J2wnX1GT2\ qZZFG( 2Wa`[BA): 6dc"SC S=-3&gN@f:WyC8+M/3.`a8%-DW ~d`0fbdRKQU2":d2gRD+@A#\]c@ T= endstream endobj 902 0 obj <>/Filter/FlateDecode/Index[51 784]/Length 46/Size 835/Type/XRef/W[1 1 1]>>stream Please indicate that you are willing to receive marketing communications. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. With our massive addressable market, broad and deep CX capabilities, and solid financial profile, our ambition is to double the business again, but in half the time. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Contact Center Automation Tools and Trends READ THE ARTICLE. For almost four decades, we've been helping our clients manage their front office and back office systems with a combination of human and automated solutions. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). services that improve customer satisfaction An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. from 8 AM - 9 PM ET. Reduce cost and improve CX with recommendations from your front-line employees. Regardless of the products . The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. 0000001176 00000 n AI and automation trends, High-tech goes all-in We combine leading technology partnerships and the CX expertise to enable your success. 0000121691 00000 n Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. 0000026716 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). strategies for right now, Building for CX: End-to-end possibilities, Top customer service Empower your frontline employees Learn more. Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. At TTEC, we help clients design, build and operate digital experiences, and provide the real-time CX analytics to be always optimising. AiThority TTEC Has Agreed to Acquire Avtex, a CX Technology Leader . TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. And deliver CX at scale. Learn why we use cookies and how to manage your settings. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. We combine service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release. 0000010205 00000 n The best outcomes. r\a W+v%J+aW] v%* TTEC Digital Design, build and operate tech-enabled, insight-driven CX solutions, TTEC Engage Digitally-enabled customer care, acquisition, and fraud prevention services, "2021 is off to a strong start with record first quarter top and bottom-line financial results exceeding our plan," commented ReginaPaolillo, chief financial and administrative officer. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. 835 0 obj <> endobj xref 835 69 0000000016 00000 n 0000119092 00000 n We help you design, build, operate, and. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. Our global IT organization of 1600 supports the entire enterprise that encompasses over 60,000 users across our Engage and Digital businesses. Guaranteed. She is both a market-facing executive and a strong, cultural leader with a proven track record of building strategic value with C-level clients, employees, partners, and shareholders. Outsourced customer experience and technology 0000003537 00000 n Omnichannel, CRM, Automation, AI, we have them all. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. "The winners in the experience economy will be the brands that are customer obsessed and have the ability to deliver personalized, effortless experiences at scale," explained Ms. Swanback. Find and engage customers across all channels. "Across the industries and geographies that we serve, improving the customer experience has never been more urgent. 0000024733 00000 n DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has been named Chief Executive Officer of TTEC Engage. 0000003025 00000 n Whether youre rolling out a new strategy, testing a new service channel, or just trying to optimise existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. Shelly shares our vision and has the passion and expertise to take us to the next level," Tuchman concluded. Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform, - Sean Erickson's experience in delivering fully virtualized CX strengthens TTEC's CXaaS Platform and TTEC Engage, - Martin Deghetto, who has led TTEC Engage for over a decade, will retire on November 2, 2020. What you'll be doing: 28 0 obj <> endobj xref Non-GAAP Operating Income marginsbetween 12.0 and 12.4 percent. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. I have undertaken formal Genesys training on both products. Improve your business performance in any economic environment with our rightshoring and automation approach. TTEC has proven to be an industry leader in the pivot to a fully virtualized environment that redefines CX today and in the future. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Elevate your sales team through sales outsourcing, including a customized growth services playbook. DENVER, Aug. 13, 2020 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands is delighted to welcome back Sean Erickson to the TTEC family as the new Global Head of Operations for TTEC Engage, which delivers customer engagement solutions at enterprise scale. Options New. 6 Reasons to consider nearshoring now GET THE GUIDE. The people, processes, and platforms to optimize your contact center. and reduce cost to serve. TTEC Holdings Inc. will hire approximately 450 people in the Kansas City area for sales and customer service jobs. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Empower your employees with the right training and tools to deliver amazing customer experiences. 0000035148 00000 n 0000120061 00000 n End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. 0000044527 00000 n Get the Trends Report >>, 10 predictions shaping the evolution of customer and employee experience, Hit the right notes with Omnichannel Orchestration, Outsourcing vs. managed services: Knowing the difference will save you time and money, How to Navigate the Complexity of Digital Transformation, Delivering great experiences amid the digital transformation. Tower Research Capital LLC TRC raised its position in TTEC Holdings, Inc. (NASDAQ:TTEC - Get Rating) by 478.0% during the 3rd quarter, according to the company in its most recent 13F filing with the Securities & Exchange Commission.The firm owned 5,896 shares of the business services provider's stock after buying an additional 4,876 shares during the quarter. When it comes to your customers, only the best technology will do. 0000163192 00000 n Although he will be sorely missed, we salute his extraordinary career and wish him all the best as he begins his retirement. 0000105286 00000 n 0000054542 00000 n V"x(aL|i4c#\rFXX~lle4|Q;M Locations. ;@X[4Dkwe+`Pv[ZzAQLTGiWN}68 LYnUozim0/_ 0Rlpk&Td7gO Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. 0000017351 00000 n "I am . Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. 0000002727 00000 n Fully Diluted EPS was $2.48 ( $3.68 Non-GAAP) Full Year Bookings of $762 Million. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. hb``c``d`e` @16 @Nc@Y`U0Y /:p)!BJ 68W@Z 0000121239 00000 n Eliminate friction and create value . Contact . About Us. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team. Continuously promote a performance-driven culture and always work towards reaching for amazing. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud prevention services First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to $475.6 million from $354.7 . 0000004257 00000 n He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. )~&njp~~? 0000006062 00000 n HWnH}WCEolrEx;q`0^,h8HG$&E&X0)vWSPI!wzlq? TTEC NAMES SHELLY SWANBACK AS CEO, TTEC ENGAGE. Our end-to-end CXaaS platform combines strategy, analytics, technology and operations. We help companies reduce customer effort, enable contact centre employees, and continuously optimise business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improving CSAT. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Fourth Quarter 2022. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. 0000022600 00000 n 0000028129 00000 n Reduce cost and improve CX with recommendations from your front-line employees. Skilled at driving innovation globally and at scale, Shelly brings vertical industry knowledge, customer experience domain expertise, and strength in digital product development," said Ken Tuchman, chairman and CEO, TTEC. TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA, TTEC Digital announces strategic CX partnership with Google Cloud. We are well positioned for strong profitable growth in 2021 supported by elevated levels of bookings, pipeline and revenue backlog and further evidenced by the increase in our full-year outlook. Revenue Increased 25 Percent to $539.2 Million, Operating Income was $73.4 Million or 13.6 Percent of Revenue, (Non-GAAP $79.9 Million or 14.8 Percent of Revenue), Net Income was $50.4 Million ($59.7 Million Non-GAAP), Adjusted EBITDA was $95.9 Million or 17.8 Percent of Revenue, Fully Diluted EPS was $1.06 ($1.26 Non-GAAP), Bookings Increased 95 Percent to $170 Million in the First Quarter 2021. Cloud-based technology and intelligent automation powering effortless customer and employee experiences. 0000003710 00000 n This site uses cookies and by using the site, you are consenting to this. Eliminate friction and create value for your customers and employees. As previously announced, Martin DeGhetto, a legend in the CX industry and a pivotal member of TTEC's executive team since 2009, will retire in November. Reduce cost and improve CX with recommendations from your front-line employees. Privacy Policy. Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. fSu+_\KpEU!@o7 -Xvd~!7o,rYe"5dYz^zIz>>_XtFj"/`_r?cq{tOG>}:tOGoVXUj{ m_=]CTkt0[7OQx? ;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e endstream endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <>stream 0000038100 00000 n The best partners. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions.