how do i report a downed comcast line? how do i report a downed comcast line?

115.124.120.233 Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Companies respond better when others are watching. Search accounts based on account number, or chat online. This website is using a security service to protect itself from online attacks. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Click the direct message icon, 2. A drop-down list appears. Then it tells me it can help me better if I sign in. If you have questions about your services, we're here to answer them. . By selecting Accept all, you consent to our use of Cookies. Comcast landlines are being used by homes and businesses alike. If you have questions about your services, we're here to answer them. I am extremely frustrated this issue has not been of the upmost importance to your company. An official employee, such as myself or whoever is first available, will respond. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. For immediate assistance, check out the Xfinity Assistant. God forbid this huge company actually provide a phone number where you could talk to someone. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Stay at least 35ft away from any downed wires during cleanup and other activities. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. My thinking, if I were to do this at my house would be that that 1.) Reddit and its partners use cookies and similar technologies to provide you with a better experience. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Type your message in the text area near the bottom of the window. and our How do I know if my home is wired for Comcast? How do I report down a cable line? Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Please call this number (855) 307-4896 to set up your service. X | `>`. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. Our team can assist with getting those downed wires raised. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Welcome to the Xfinity community! This website wants shut Warn others to stay away. A drop-down list appears. Call 800.288.2020 . Question: Does Comcast Hve To Repair A Cut Cable Line. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. It's not the power line and I don't think it's the regular cable either because there's no service outage. Then Call Us. How do you fix an exposed wire without electrical tape? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Jacksonville, Florida Area. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. You can report an issue by going to the Xfinity Status Center. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). I am a bot, and this action was performed automatically. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. For more information, please see our It has been severed months ago and left hanging. Report an issue Select Chat. Downed Power Line. It is to be expected when weather conditions are severe. Store Locator Status Center Check for outages and troubleshoot your services. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. You can contact 811 to get utility lines marked. Please contact the moderators of this subreddit if you have any questions or concerns. We have all the tools to help with your cable line and make sure it gets taken care of. Report it as a hazard to your local PD, maybe they have a better contact. ASA, ABA, Adherence). Contact Customer Service at (800) 391-3000. It may be used in setting the FCC's priorities for regulating companies like Comcast. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Thanks. Please send us a direct message to "Xfinity Support" with your full name and address. New comments cannot be posted and votes cannot be cast. Here is a list of frequently requested telephone numbers: Cable. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Our community is your official source on Reddit for help with Xfinity services. An official employee, such as myself or whoever is first available, will respond. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. We ask for direct messages because we can't post personal information in public. I have a downed wire in the middle of the street. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Thank you for reaching out to the Digital Care Team. Immediately Call Emergency Services. I also appreciate you taking a moment out of your day to reach back out to our team! LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Cookie Notice A recent storm brought down a tree which took down one of the above ground cables by my house. I would like to report down wires in my back yard for the second time. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Not a word either by phone, email or through the support chat since then. Please send us a PM with your first and last name, as well as house numbers to your service address. The channel and its live streaming world news is available . Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Cookie Notice We can assist you with getting a ticket opened to let our amazing local team know. How does cable internet get to your house? It's not the power line and I don't think it's the regular cable either because there's no service outage. Press question mark to learn the rest of the keyboard shortcuts. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. If you smell natural gas or see downed power lines please do NOT use this page. Talk to Us. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Report or View Outages; Other Contacts; General, Business, Landlord, . In the top right corner, you'll see a little chat icon near the bell icon. Youve reached the best place and perfect person to help with virtually all of your account needs! Do what's best for your business. You can email the site owner to let them know you were blocked. Create an account to follow your favorite communities and start taking part in conversations. 7 years ago. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. A woman in Huntington says she contacted Comcast several times about a line. The tree and the cable are both on the grass verge next to my property. I am at a loss. The ground around your car may be energized. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Archived post. I am a bot, and this action was performed automatically. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Thank you! There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. https://corporate.comcast.com/stories/meet-our-digital-care-team. Get in touch with Comcast Business. A tree in my back yard has two large branches resting on the phone/TV cables. Thank you for reaching out to our forums community, its great we can connect this way! I called 800-288-2020 and was told to call Risk Management at 800-894-0374. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Welcome to the Xfinity community! Call BGE at 1-877-778-2222 to report any downed electrical lines. Click the "New message" (pencil and paper) icon, 3. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . I am a bot, and this action was performed automatically. . How to report a downed wire if I'm not a customer? Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. There appears to be no other way to contact comcast/xfinity. Its important that you dont exit the vehicle unless youre in imminent danger. A recent storm brought down a tree which took down one of the above ground cables by my house. Choose the option that best describes your situation. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Reporting this to comcast seems to be a problem. Step 1: Inquiry. Sound the horn, roll down your window and call for help. Hi, @user_af7a95. You have to sign up for gig service and sign a 2 year contract first. Who do you call for a downed cable line? Cloudflare Ray ID: 7a2ad44e3df86ef8 Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Asking on behalf of my place of business. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. How to report a down or damaged CenturyLink line. In the aftermath of a major storm, be aware of hazards presented by downed power lines. Rod Furlan is a crook and Thief and should be held accountable. Include the words "Firewall Investigation" in the subject line. This option is available 24 hours a day, 7 days a week. Press Enter to send it. Press question mark to learn the rest of the keyboard shortcuts. What to expect: Your complaint will be posted online in a public database. View the Xfinity outage map and find out when an area will be back online. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Never touch a downed overhead electrical line. Enter another ZIP to see info from a different area. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Genius. Press Enter to send it. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. I have called multiple times but I don't have an account so it won't let me through to talk to someone. That person will tell you who the city's contact is in the Comcast governmental affairs office. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago How do I talk to a real person at Comcast? You may have to enter a lot of personal information to get connected, including your ZIP code. You aren't allowed to. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. -ATTU-verseCare. For immediate assistance, check out the Xfinity Assistant. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Don't touch anything or anyone in contact with a downed power line. Hello @ryanray.rr81 and thank you! I called but only received voice mail. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Our team can help get that line raised. This post was marked as closed. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. How to Reach a Real Person at Comcast/Xfinity. See how you can save when you add Comcast Business Mobile or add a new line. Don't worry, we'll never do that as it might cut into our profits for the quarter. Update on June 10, 2021. Discussion. How do I report a downed telephone line? While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. In order to get started can you please send me a Modmail message with your full name and service address? Call 9-1-1 immediately to report a fallen power line. Then, call PG&E at 1-800-743-5000. Say "No account." In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? 5. Voting closed 14. Thanks! Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! I have followed these instructions and sent the private message on 6/1/21. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Two delivery trucks have had close calls recently. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . The tree and the cable are both on the grass verge next to my property. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. 2 1 RR ryanray.rr81 Visitor 2 Messages Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. Thank you so much for contacting our Xfinity Support Team over Reddit. If youve got a free afternoon, you can run the cable yourself and save some money. Performance & security by Cloudflare. Then, call PG&E at 1-800-743-5000. For your safety, do not touch or move the downed line. Thanks. A: Cable and phone wires dont carry current, so its safe to remove them. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Comcast Xfinity problems in the last 24 hours. 1 6 Our community is your official source on Reddit for help with Xfinity services. Should you experience further issues, please create a new post. Emails sent with an attachment cannot be processed. Call 911, which will get the FD out to asses the wire (s). Privacy Policy. Click Continue. No worries, Our team can definitely help right here! To qualify for the credit, customers must: 1. ET. Throughout our history, DISH has always put customers first. How to Report an Issue Online Visit xfinity.com/xfinityassistant. For immediate assistance, check out the Xfinity Assistant. How to Report an Issue Online Visit xfinity.com/xfinityassistant. You can also request a call at a time that fits your schedule. #iworkforComcast @XfinityThomasChow long does it take for someone to reply? STAY AWAY from downed power lines. In the top right corner, you'll see a little chat icon near the bell icon. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Provide your account info and say, Line is down., Dont have AT&T service? I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. For more information, please see our How do I report an above ground cable down? This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. How do I report this? Can you direct message your name and address? Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. In the 'To' line, type "Xfinity Support" there. Call 800.288.2020 and select Repair. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Scroll down and select Manage Internet. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Write your 17-digit account number on the "For" line of your check or money order. I am a bot, and this action was performed automatically. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words Thanks! For immediate assistance, check out the Xfinity Assistant. Connectivity and managing Your Comcast Business network. Create an account to follow your favorite communities and start taking part in conversations. If you receive overhead electric service, your electric system con- sists of the following: 1. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. 3.) Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. How do you get straight to a representative? Asking on behalf of my place of business. We have made changes to keep employees safe so response and call times may be longer than usual. It's in front of my yard, and it goes across the street. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. If you absolutely need to have it removed, consult with an electrician before doing so. If the center conductor of the cable is solid copper, it carries it quite well. Let us know. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. If you are experiencing problems with Comcast Xfinity, please submit a report below. We've had a downed wire touching our building for about two months at this point. Sky News is distributed via an English-language radio news service, and through online channels. Hope this helps you out. Ask for the Comcast liason. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. Click the Check for Issues button. Verizon Business customers. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. I have a downed line in my front yard. Press Enter to send it. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. If the IP address resides on the Comcast network. The easement at my back property line has poles with electric and utility lines. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 We're sorry that didn't solve your issue. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. I hope youre having a great week so far! I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Our community is your official source on Reddit for help with Xfinity services. I am an Official Xfinity Employee. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Where on your property are the lines down on and would you consider them a safety hazard as of now? Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. Can you please send us a Modmail message with your first and last name and full address? Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. To confirm, are the wires in question still low-hanging by chance? Please contact the moderators of this subreddit if you have any questions or concerns. Call 800.288.2020. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. the chances of Comcast having their act together enough to even . If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. A drop-down list appears. The action you just performed triggered the security solution. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Jul 2007 - Sep 20169 years 3 months. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Call us anytime at. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. We truly appreciate you taking the time to reach out to let us know about a downed wire. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. Thank you for bringing this issue to our attention. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Please help before someone gets hurt. 1. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Do not send the firewall logs as an attachment. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Don't touch a downed power line or other equipment. Select Start Troubleshooting to begin your modem restart. How much notice do you need to give Comcast to cancel? I hate to hear this has been your experience and would love to investigate this for you! This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message.