They also offer competitive wages.". "I am sure that you have an internal policy for employee theft so I can assure you that I would follow the required steps to report the theft. They are interested in learning about your personality and what motivates you. How did the purpose of the Interstate Commerce Commission compare with its performance in the early 1900s? You've answered in a way that shows your desire to help your team while also meeting customer needs. ", "I am actively enrolled in school working on my Bachelor's Degree in business management to help further my career.". I am good at listening and following directions, but I am also great with people and working as a team to solve problems. Dive deep into company history, current jobs, hiring trends, demographics, and company reviews. I eventually not only learned the position but was promoted to be a designated trainer where I would train new training coordinators from other centers.". Panda Express restaurants were traditionally located in shopping mall food courts . I have taken some health and safety related courses and am confident that you will be more than satisfied with my standard when it comes to cleanliness. Talk to the interviewer about your education and training and discuss any areas where you would like to expand your knowledge. ", "If I caught an employee stealing, I would report the incident immediately. The interviewer would like to know what attracts you to a role with Panda Express. Say you would put them on a performance review and tell them what they are doing wrong and areas they need to improve on. The biggest success factor I believe is communication. Module 1 Panda Express PIC Test. ", "I've heard and seen, that Panda Express provides a positive environment that actively embraces family values and assists employees in reaching their potential.". How would you define excellent customer service? Panda Express Shift Leader employees need the following skills in order to be successful: Scheduling: Scheduling is the ability to plan and organize shifts for employees. Assure the interviewer that you have researched the workplace culture at Panda Express. This approach focuses on making small, incremental changes over time in order to improve the overall efficiency and effectiveness of operations. Shift lead is actual title and money change, able to cook entrees and sides and support Management, step above FOH PIC just running shift. Talk to the interviewer about any areas of training that you feel you may be lacking. . Did you perform team training or one-on-one training? If you are a part of any organizations, sports teams or clubs, talk about your involvement. 401K with company match 5007 Total Views. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. As America's favorite Chinese restaurant, Panda Express has close to 2,000 locations globally and continues to grow over 100 restaurants annually. Test. Example: Ive worked as a server for five years now, so Im familiar with many types of kitchen equipment. Are you resourceful when it comes to resolving customer issues? Panda Express is the world's biggest food chain company . "My schedule is very open except for Monday evenings. If there is a reason you believe you require an accommodation, please reach out to Human Resources. ", "Yes, to an extent. What do you like best about working here? Cleanliness is especially important in the hospitality/food industry. "I have spoken to a few people that have worked for Panda Express, and they all have great things to say. Here is a copy for you. District managers are responsible for overseeing multiple stores and ensuring that all stores are meeting the companys standards. 53 terms. Click the links below to learn more about E-Verify. ", "When I was a hostess in my last position, one of our servers called in sick at the last minute on a busy Saturday night. If you take the bus or ride a bike, that works too! Hmong Innovating Politics; Activity. Match. marvelousbodine4097. The interviewer wants to see you have ambition and goals, but they also want to see you are the right fit for the restaurant industry. If possible, let the interviewer know you can work on weekends and/or holidays. Panda Express Hourly (. Our restaurants are the heart and soul of our company, and we believe our people are the recipe for success. Shift leaders at Panda Express have the opportunity to move up to higher-level positions within the company. You can make your answer more memorable by being more specific. If being a good leader means being a follower, then that's the role I would take. I also consider myself somewhat of a foodie who enjoys trying new foods I've never experienced.". I think that it is important to give back to your community, whenever possible. The estimated total pay for a Shift Leader at Panda Express is $31,666 per year. Shift Leader. ADA Statement: Post Date: Apr 27, 2022. "I had zero unexcused absences last year. If you are strong in leadership, project management and have the right initiative for the job, then apply for the position of Shift Leader at Panda Express Inc today! Now, I will step back and review my options for solving the problem rather than allow myself to become frustrated. Heres another example: I worked at a fast-food chain in my last job. We do this by creating interview questions that we think you might be asked. You can strengthen your answer further by talking about how your degree will benefit your career path. Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Full-Time. I'd like to work for an organization that takes quality and service as seriously as you do. ", "I cannot recall the exact number, but I think it was around three days total. Panda was founded in 1983 in Glendale, California Panda Express is the largest family-owned American Chinese Restaurant concept in America. Education and Experience: You can enhance your response by also talking about how cleanliness protects not only customers but also employees, which helps ensure appropriate staffing levels. Shift Leader (FT) - Panda Express - DFW Airport. This question is tricky because taking the fall for a situation, to protect a co-worker, can show teamwork, but it isn't always the most honest option. Interviewers will expect you to have done research on the company and familiarized yourself with the basics of what they offer. Learn. When factoring in bonuses and additional compensation, a . 8. cashier drawer count- verify by pic It can show teamwork, but it may not be the most honest thing to do. Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. When can the manager rely on you to be there? However, this answer could benefit from being more specific. Panda Express Hourly (. Table Games Shift Manager. What's most important is how you respond. An example would be if a donor has a severe reaction. If you are Food Safety Certified, be sure to bring that certification with you to your interview. Created by. Have you ever had to take on a task or a role that you felt was over your experience level? You can also share the specific skills you use or steps you take to handle a difficult customer with professionalism and empathy by remaining calm, actively listening as they speak to understand the customer's need, and adapting in order to find a solution. They must also be able to work independently and as part of a team. 2036-West Division & State Hwy 15 PX, Saint Cloud, MINNESOTA, UNITED STATES, 2017 Panda Restaurant Group. If you do have the experience: "I have been a part of individual terminations and group lay-offs throughout my career. When answering this question, it can be helpful to include information that shows your leadership skills or other qualities that relate to the position. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Panda was founded in 1983 in Glendale, California Panda Express is the largest family-owned American Chinese Restaurant concept in America. Opportunities for growth into Management positions. JOB ID. Shift Leader responsibilities include managing cash, resolving conflicts and checking equipment. Great Compensation Package and Bonus Opportunity About This Job. However, you need to go deeper by talking about how you respond in situations that require a quick solution. Next match the skills required for the job to your own skillset. Over the years, I've learned the most valuable characteristic is to see things from the customer's perspective and respond accordingly.". I am excited to take on a team lead role again. A free inside look at company reviews and salaries posted anonymously by employees. The foodservice industry could not survive without maintaining the proper levels of cleanliness.". Our date tracking prior to 2019 was not accurately kept. Do you ask probing questions or ask others for insight into what happened? Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. High performance teams are becoming increasingly important in the restaurant industry. Whether through sharing good food with guests or providing opportunities for professional and personal growth with associates, all are embraced in a genuine family environment that is uniquely Panda. ", "I consider myself honest, trustworthy, and responsible. "Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. Make sure to include the positive outcome. The estimated base pay is $31,666 per year. I am seeking a workplace environment that is collaborative and positive and this role seems like a perfect fit. The interviewer would like to know if you are authentically engaged in the Panda Express brand and product. (7) In addition, when I make calls outside this area, the likelihood of the call being dropped is very high. Opens new tab. As America s favorite Chinese restaurant, Panda Express has close to 2,000 locations globally and continues to grow over 100 restaurants annually. A Panda Express Shift Leader typically has a wide range of responsibilities, which can include: The salary for a Shift Leader at Panda Express is determined by a variety of factors, including the location of the restaurant, the size of the restaurant, the number of shifts worked, and the individuals experience and qualifications. * Within the range, individual pay is determined using various factors, including work location and experience. . 6.cash pull- dont exceed $600 My previous job as a manager required daily cash handling and nightly deposits. You've talked about which social media platforms you use and how they enable you to connect with the company. 2494-North Dupont Hwy & Leipsic Rd PX, Dover, DELAWARE, UNITED . Panda Restaurant Group, the world leader in Asian dining experiences and parent company of Panda Inn, Panda Express and Hibachi-San, is dedicated to becoming a world leader in people development. How does the Internet help cultural diffusion happen constantly? Prefer some Operations experience. "I have reliable transportation. Panda Express Service and Kitchen Team Interview, 101 Great Answers to the Toughest Interview Questions Affiliate. Consider demonstrating your knowledge of the industry and the company's offerings by naming 1-2 of the company's primary competitors and sharing more specifically what makes Panda Express a standout dining choice. "Just last month I was asked to lead our day shift employees when my boss was away on sick leave. ", "I want to work for Panda Express first because you have a well-known reputation for strong management, growth opportunities, and fair pay. Do you practice active listening and clear communication to understand and meet customer needs? The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Panda Express. You can give the interview clearer insight by sharing specific aspects of business management you'd like to review again and how that additional training will benefit your location or team. "When I worked at Company ABC, I was responsible for balancing approximately 10K in cash every day. ", "I understand that setbacks happen from time to time. 10 any cuts or injuries needs to be concealed 7 sewage isnt clogged or backed up I don't have the experience when it comes to email communication, for example. Finally, talk about the outcome you achieved. Get a free, personalized salary estimate based on today's job market. Monterey Park, CA. By understanding this emerging trend, shift leaders will be better equipped to make decisions that lead to improved performance and increased profitability. You will gain hands on experience in cooking and preparing Panda favorites for our guests. Panda Express Module 1 - Shift Lead Study Guide. It sounds like you have a history of being trustworthy! When you state your weakness make sure you say what you are doing to overcome that weakness. A shift leader at Panda Express is responsible for overseeing the daily operations of the restaurant. Additionally, the successful candidate must be able to work flexible hours, including nights and weekends. This includes understanding how to use new software systems for ordering, inventory management, customer service, and more. All Rights Reserved, Panda Restaurant Group, Inc. is an Equal Employment Opportunity Employer. Terms in this set (34) Pandas Mission. Continuous improvement is an important trend for Panda Express Shift Leaders to understand. Estimated $24.8K - $31.4K a year. You will support in creating a vibrant and welcoming environment for our guests. I also completed all deposits on time each night, which helped me develop my math skills even more.. Come to us in your pursuit of success. Then find a resolution and finally determine how it began in the first place.". It's great to even be 10 minutes early rather than just showing up right on the dot. What Does a Wawa Customer Service Associate Do? I am highly trained in hospitality and am a very attentive individual. You will gain hands on experience in cooking and preparing Panda favorites for our guests. Be strategic with your questions. Shift Leader Panda Express CA&C Mar 2019 - Present 4 years. You can strengthen this answer by talking about how you handle a setback. Lead and motivate a team of associates to ensure that all customer orders are prepared accurately, quickly, and with the highest quality standards, Ensure that all food safety protocols are followed in accordance with company policies and local health regulations, Monitor and maintain inventory levels, ensuring that all products are stored properly and rotated according to established guidelines, Train new employees on proper procedures for preparing food, operating equipment, and providing excellent customer service, Maintain a clean and organized work environment, including floors, counters, shelves, and storage areas, Assist customers with their orders, answering questions about menu items and making recommendations as needed, Handle cash transactions accurately and efficiently, balancing the register at the end of each shift, Resolve customer complaints or concerns in a professional manner, Monitor employee performance and provide feedback and coaching when necessary, Prepare daily reports and submit them to management, Develop and implement strategies to increase sales and profitability, Participate in weekly meetings with other shift leaders to discuss operational issues and opportunities. 9.manager key- posession by pic/manager, 1. lock back door-all times Casual dining has a higher turnover rate than many industries, and it's often to no fault of the company. What do you enjoy about the culture, and how does it align with what you are seeking? | Privacy Policy, Restaurant Service and Kitchen Team (2036), Panda Restaurant Group, Inc. participates in E-Verify. (8) I am angry. 401K with company match To be considered for the position of Shift Leader at Panda Express, applicants must have a high school diploma or equivalent. I like to mentor others and am a good example to new employees. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Panda Express Assistant Manager jobs - indeed.com. Both have great qualities. 13 temp long isnt falsified, 5 - What is your favorite part about working here? My absolute favorite thing to do is to travel and couple it with reading: on the beach, on the plane, or just read about the cool intricacies of the place I'm visiting. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. 8 1 working toilet Test. 2. recruiting/retention Should I end up on these social platforms, I will be sure to follow Panda Express. Test. Full-time. 95 terms. They are responsible for managing the daily operations of the restaurant, including overseeing staff, ensuring customer satisfaction, and maintaining a clean and safe work environment. I am currently earning my BA in Human Resources and would love to have an opportunity here when I graduate. 7.no sae key-emergency That is where I find out about new entrees being offered and also recently about the scam post on Facebook.". 2. safe count- safe wizard Panda Express shift leader; Activity. when running shift, PIC is person in charge of delegating and running shift. The Assistant General Manager is an entry-level management position responsible for day-to-day supervision of non-management associates, assigning specified work, focusing on store level operation performance, coaching and developing subordinate Shift Supervisors and other non-management associates and performing all other responsibilities as . Additionally, the company may offer bonuses or other incentives to employees based on performance. ", "I have always taken pride in the fact that I am responsible and trustworthy. ", "I have been a part of the interviewing and on-boarding team in numerous organizations. This is a good starting place. Discuss how this position stands out to you over any others. Overtime may be required during peak business hours. ", "Cleanliness is extremely important especially in this industry and in this time of Covid. When answering this question, it's important that you share a past example of your leadership experiences. Otherwise, try and tell them how your previous work experience relates to the job you are applying for at Panda Express. proactive, respect win-win, great operations, growth, giving. I do not have training in these areas; however, I am more than willing to take this training and become certified before my first shift. Panda Express Hiring Process does a background check on potential employees. If this is your first job tell them that you have been focusing on school and now you are anxious to prove yourself in the workforce. ( customer service, clean store, food quality, associate growth . You can use your ability to explain complex processes and procedures to train new employees effectively. Click the links below to learn more about E-Verify. Consider talking about your approach to managing team performance and disciplining/terminating employees. "I would like to see my experience in leadership grow over the next few years. When answering, make sure to mention how much experience you have working with money and emphasize any relevant skills or certifications you may have. 4 all meat in preptable and prep cooler holds 40 and below As far as callouts, I called out one day due to an injury outside of work.". They like to be praised for the ways you are impressed by their innovation, reputation, and impact on their industry. . Sometimes if someone is struggling or underperforming, honest criticism may not be the preferred route. Learn. You have communicated that willing to be flexible but would like to work around your class schedule, which is a reasonable request. I feel this experience prepared me for a leadership role. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. "It depends on the situation. How do you manage the stressful times? In the case of overtime, they did not abide by the regulations, and I had to speak up for my team. Share more about how you assess the situation before moving on to the rest of your answer. Posted: February 28, 2023. "When a major problem arises, my first instinct is to take a step back and absorb what just happened. Website. Have a second read of the job description and find theskills and experience required for the position. Share some of your strengths to show you have qualities in both categories. Because I am a strong communicator, I can diffuse most situations. amir_sykes7. Then, I move on! When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Share one or two examples of how youve excelled in similar environments in the past. Shift Lead Panda Express 8411 Bent Branch Drive, Irving, TX 75063 Interview as soon as Wed, 2:00 PM. (11) As a result of my difficulty, I would like the termination fee waived and want to receive a partial refund on the bills I have paid. This question is often asked to determine your level of comfort with handling cash and credit card transactions. A valid drivers license and reliable transportation are also required. The customer is not waiting long for their order. This question can help the interviewer determine your leadership skills and how you might apply them to a new role. ", "If you do not have the experience: "I have not been in a position to perform terminations or hold corrective discipline meetings; however, I would be willing to perform these types of tasks with a small amount of training and research. Edge Reading, Writing . In my current position, I am always the first to notice anything out of place or in disorder. Having a question or two ready to ask shows the interviewer that you're engaged with the conversation, and eager to learn more. Interview and hire new employees.Review financial statements, sales and activity reports, other performance data to identify opportunities for cost reductions or service improvements.training and coaching associates making weekly schedule, store Inventory, labor planning and food orderingled and implement company's culture . Terminations and corrective discipline measures can be very difficult to do but, with experience, they do get more comfortable. Pleasant, IN. Learn. Currently, at my center, the schedule changes so often that we are required to look the day before to see if we are scheduled to work. Test Scores This information is unavailable to unknown [or unregistered] users High School Information High School: Edison High School( Fresno, CA) State: . All of these factors come together to determine the salary for a Shift Leader at Panda Express. The night was successful, and my tips were a great reward! If the cash drawer was balanced correctly each day or your deposits were correct and made on time every night, saying show can illustrate your help highlight your reliability. What opportunities will I have to learn and grow? Do they offer innovative menu items or engaging product promotions that keep customers coming back? Assure the interviewer that you see a longer-term fit with Panda Express. The Panda Way. Workspace is restricted and employees are generally expected to remain standing for long periods of time. On a scale of 1-10, how skilled are you in communication? Food Safety: * Local/municipal requirements, such as Food Handler certification, acquired at applicant's own expense. If possible, keep your reply related to the career path for which you are interviewing. This question can help interviewers understand your experience with the equipment used in a kitchen. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations. Working in a fast-paced environment can be challenging, but it also provides opportunities to learn and grow. "I am very concerned about cleanliness as it has everything to do with first impressions, and also the health of your customers. Share a Situation that had a positive outcome. standingeagle1. A good leader takes the initiative, listens and communicates well with others. If you are willing to stay in the restaurant business then you will sound like a good fit for Panda Express. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employee's commute - including those with personal vehicles. "Sometimes full disclosure can damage someone's self-esteem, and reality isn't always best expressed in full and can be self-indulgent based on the person's intention. Thank you so much for your interest in joining our In Person Open House Interview Day. How would you measure my success and what could I do to meet your expectations? Assure the interviewer that you can meet their customer service standards.
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