verifone vx520 error codes

Recheck accuracy of ZA and ZT download values and contact Technical Support for assistance. Enable to PIN reset option and Press Enter key to do the PIN reset transaction. - To search using the last four digits of the customer's card number, press [F3]. Open up the black-colored tab of the terminal. They fall in two main buckets: Notifications: No response is expected by Payment App Request/Response: Response is expected by Payment App Payment Solution Types I rebooted Ask an Expert Electronics Question Check that the Ethernet cable is plugged into the ETH port. - Information in the Totals Report can be used to make sure your card reader totals are balancing with your registers. Transaction has been declined because of the error while updating the database, Try after sometime and if problem persists contact the application support desk. I can verify that it works on a 570. Check the error displayed on your screen against the list below noting possible reasons and resolution procedures. JPMorgan Chase Bank, N.A. CODE DESCRIPTION POSSIBLE ISSUE ESCALATION 01 Refer to card issuer Limit available exceeded Bank 02 Refer to card issuer, special condition Refer to special conditions for card issuer. Plug in the power cord. If group ID #1 is not already listed, enter it and press the enter button. COMMON ERROR CODES: CODE DESCRIPTION: ACTION: Batch Full: Terminal has reached batch transaction capacity: . Check out our how-to instructions and reference guides, and get the answers you need right away. - To search using the clerk/server ID who entered the transaction, press [F1]. Copyright 2023 VeriFone, Inc. All rights reserved. 3. Make deposits and withdrawals at the ATM with your business debit cards. Your go-to tech troubleshooter! Sometimes the scanner of the VX520 doesnt work properly or in some cases, it doesnt even work. Transaction has been declined due to failure of the requested decryption. Transaction has failed because the record is not found. Press 3, Alpha, Alpha, and *DHE will show up. We are happy to help. Void transactions maybe declined if: 3. y6dbCN-LPz?vmgt 1K'mex*g'q-5 Click on the links below to get started. -Attach the small plug on the adapter cord to the power port on the rear of the card reader. - Press edit and change Device ID to different 4 digit ID when it shows "New". Spoke w/bank card tech said it was on Comcast end. Resource Online helps domestic businesses manage reporting needs online. - When the transaction detail displays, press [F1] to confirm that this is the transaction you'd like to add a tip. The below options can be configured for this screen based on the merchants requirement. If the change in ZP value still produces the same error message, then go into the Edit function of the Sys Mode menu of the applicable group and manually add two (2) new *Z variables to the download configuration as follows: *ZR = 6 and *ZRESP = 16. The red key used to be "Clear" on older terminal versions, and old habits die hard. In some cases, the merchants credit card processor disables the manufacturers default password and changes it. Call their cell phone or call them back after every troubleshooting step. Dealing with Verifone is like dealing with the worst third world tech support you can imagine. If the change in ZP value still produces the same error message, then go into the Edit function of the Sys Mode menu of the applicable group and manually add two (2) new *Z variables to the download configuration as follows: *ZR = 6 and *ZRESP = 16. Contact Technical Support for assistance. The reboot loop takes place when the device restarts itself due to any form of power supply-related problems. To get the value, press 0, and after that, press enter so that you can save the parameter. Type six digits comprised of the two digit month, day, and year, and press enter. (Your options available depend on the set-up of the card reader.) To fix that- Take off the back cover and unplug it from the power plug. In case of Absa merchants - Merchant Number has not been mapped by Altech . We use cookies to ensure that we give you the best experience on our website. 5D9?%::dGGXX2|+EBTXrAIN>*8.1aX`"8=6Gx>2w8WM @;iFo}f>,Zo d/ Transaction has been declined because the tip has already been adjusted. Press Enter to go to the main menu. So that was it. The display Shift Summary shows ( ). This error means the terminal's 9 digit serial number is either (1) not recorded on the account or (2) recorded incorrectly. - The receipt will print and the Void is complete. Transaction has been declined due to the card swiped or inserted is not effective. Try after sometime and if problem persists contact the application support desk. Here's what to do if your terminals stopped working correctly. Sorry--Red X. - Delay in entering the sale amount, Delay in entering the tip amount, Delay in entering the PIN number, Delay in entering the card number, Delay in entering the CVV number, Delay in entering the account type, Delay in entering the PAN number, Delay in entering the RRN number, Delay in entering the invoice number, Delay in entering the tip adjust amount entry by the operator. The configuration parameter is mentioned below: A prompt is displayed to capture the manual card entry details from the merchant. To fix this problem-. Unplug the power cord, leaving the Ethernet cable attached, and wait five seconds. At first, pull the black-colored tab which is placed at the top of the terminal. Find many great new & used options and get the best deals for Used Verifone VX520 Business Credit Card Machine Terminal Reader at the best online prices at eBay! If the error message still persists after repeated attempts, and you're trying either a VMAC or COMM SERVER download, change the ZP value from 18662151228 to 18172516917 and retry. Jz+E-K}}K}}K}}K}}Ku"eF-2:ft!c]u:uXc.\BBMPS)h Please have your merchant ID available for identity verification purposes. %PDF-1.6 % See Enabling Clerk IDs for troubleshooting assistance. If the error message still persists, go back into the Edit function of the Sys Mode menu of the applicable group edit the new *Z values as follows: *ZR = 3 and *ZRESP = 10. Transaction has been declined because the preauth is not allowed. If you do see COMM SERVER listed anywhere in the group table, try re-installing it. When the screen comes up saying "Tamper", you just press it once to move on. Note: You can only add a tip to transactions in your current (open) batch. We have discovered a technique that sometimes works. Verifone vx520. Transaction has been declined due to failure secure session establishment. Type six digits comprised of the two digit: month, day, and year and press enter. From the Sale screen, press * to open the Home screen. Transaction has failed because the batch is empty. Try a different physical phone cable. Take off the back cover and unplug it from the power plug. Transaction has been declined because the maximum amount limit for the day has exceeded. Check if their long distance works by calling our auth numbers (18002281257 & 18772664012) on their line. State Code: Enter Two Letter State Abbreviation Press Corresponding Numbers on key pad and Please Try Again-CE: Communication Error (Terminal cannot dial out), Please Try Again-TO: Time Out (Terminal can dial out but loses connection), Disconnect Try Again? -Make sure that the paper roll is loaded so that the paper feeds from the bottom of the roll. This manual comes under the category Cash registers and has been rated by 8 people with an average of a 8.6. Find many great new & used options and get the best deals for Thermal Credit Card Machine Paper for Verifone VX520 2 14" x 50' 10 Rolls at the best online prices at eBay! In order to get rid of this problem, you will have to return the pin to the distributors so that they can load the XPI. Transaction has been declined because the Secure Data Interface server is not available. If the Tip Adjust option is not available on your card reader screen, call the Help Desk at 1-888-886-8869 to discuss modifying your setup options to add a tip processing. All VeriFone Vx805 PIN pads used for PIN debit transactions will also need to be updated. One of the quickest ways to troubleshoot a Verifone Vx 520, is to: Unplug the terminal from the power source, let it sit for about 30 seconds, Plug it back in, and allow the terminal to reboot. Verify that the cables are securely connected to the correct port on the terminal and the router. If the error message still persists, go back into the Edit function of the Sys Mode menu of the applicable group edit the new *Z values as follows: *ZR = 3 and *ZRESP = 10. The transaction is failed as the Zero Settlement parameter is set as disabled in the acquirer table. - Enter the tip amount, press [Enter] and you'll be done. - To search using the clerk/server ID who entered the transaction, press [F1]. Adjust the values as necessary and retry the download. This error message indicates either the wrong clerk ID is entered or the Clerk ID prompt is disabled inside the terminal conflicting with the back office Enable Clerk ID setting. At the end of every successful batch settlement, a settlement report automatically prints from your card reader - you should review any settlement printouts to confirm the batch settled successfully. Commercial Bankingprovides businesses with annual revenues ranging from $20 million to more than $2 billion with a range of domestic and international solutions including investment banking and asset management - designed to help you achieve your business goals. Select Terminal. Transaction has been declined due to the unavailability of clerk server. Theme: Envo Blog. Send us your suggestions/edits for articles. Transaction has been declined because the terminal id mismatch has occurred during the initialisation of the terminal or reset of terminal to default settings. If the power cord is plugged in when processing a transaction, unplug the power cord and try again to process a transaction. or any of its affiliates. From your WELCOME screen, select the STAR button right above the RED X on the keypad. 1793 0 obj Save time every month with recurring payments. -Select a location for the card reader near a power outlet and an Internet router, modem or wall jack that is convenient for the operator and offers adequate ventilation and protection for the equipment. Does the location have Router and Modem or is it a Router/modem combo? - Select Totals Report to print a total summary for each card type and issuer for the transactions in your current (open) batch. If the No Applications Present message displays on bootup, it means the VMAC operating system was installed but no applications have yet to be installed. Find many great new & used options and get the best deals for Verifone VX520 VX 520 Credit Card Machine Terminal Reader at the best online prices at eBay! Transaction has been declined because the record is not found. Reboot the device and the problem should be solved. When you hit Enter, you will see Dialing/Connecting, For VX680 - Select Refund from the main screen - Enter the dollar amount of the Refund - Confirm the Refund amount - Select Yes to confirm - Press the green [Enter] key - A receipt will print to complete the transaction. Select Force. . PLEASE NOTE- The Admin Password may be required in order to update the date and time: If you are still having technical trouble, have a question about fees or need general support for your existing processing account, you can call 1-888-886-8869. If you see this message display on screen, the terminal is corrupted. - There are several ways to identify the transaction to be adjusted. <>/Font<>/ProcSet[/PDF/Text/ImageC]/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 1242.0 630.0]/Type/Page>> xY[oFFe%FcCve/-X^DTb89|gRmJRTX-7l*F7Nn5/y-4'?O=J9'vWKYn`g~_T8x6>x`G>e?sJ6txc3h3R4tBV$hf^!|e9Z%RZ|~2g+?K|H$Ee W|PgI4e=]}^+c_-ch& 0sW"94HA,m~ & >^*yFTU=xslZWY.%9g9mzd$Q$TFPq&_QJRtMyZ KCe"X'E{Gi9E .knI0Y"zM/. Transaction has been declined because the card not swiped or inserted properly. If more than two options are configured a screen is presented to select the mode or the user is presented with a screen for Expiry and CVV details.